Dora Taxi

Welcome to Dora Taxi! Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our taxi platform app ("App"). By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal data to provide and improve our services. The types of information we collect include:

1.1 Information You Provide Directly:

Registration Data: Name, phone number, email address, and password.
Profile Information: Profile photo, preferred language, and payment details.
Ride Requests: Pickup and drop-off locations, ride preferences, and bid prices.

1.2 Information We Collect Automatically:

Location Data: Real-time GPS data when the App is in use.
Usage Data: Information about how you interact with the App, such as features used, pages visited, and session duration.
Device Information: Device type, operating system, IP address, and mobile network details.

1.3 Information from Third Parties:

Driver and User Feedback: Ratings and reviews from other users.
Payment Processors: Payment confirmation and transaction details.

2. How We Use Your Information

We use the information we collect to:

Provide and personalize our services.
Facilitate communication between buyers and drivers.
Process payments and refunds.
Improve the App's functionality and user experience.
Send important updates, promotions, and notifications.
Ensure safety and compliance with applicable laws.

3. Sharing Your Information

We may share your personal information with:

3.1 Drivers and Users:

To facilitate ride negotiations and provide requested services.

3.2 Service Providers:

Third-party companies that support our operations, such as payment processors and cloud storage providers.

3.3 Legal Authorities:

When required by law, regulation, or court order, or to protect the rights and safety of our users.

3.4 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Storage and Retention

Your data is securely stored on servers located [specify location or "in accordance with international standards"]. We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

As a user, you have the right to:

Access and update your personal information through the App.
Request deletion of your data, subject to legal requirements.
Opt-out of marketing communications.
Lodge a complaint with a data protection authority if your rights are violated.

6. Security

We use technical and organizational measures to protect your information, including encryption, secure servers, and regular security assessments. However, no system is completely secure, and we encourage you to take precautions to protect your account.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser or device.

8. Children’s Privacy

The App is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or by other means. Please review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:
Dora Taxi
Email: info@dora-taxi.com
Phone: +27618276850
Address: 65 Beethoven Avenue, Port Elizabeth